Returns & refunds

Last updated 8 October 2026

Every item is personalised and made just for you, so we can't accept returns or exchanges if you change your mind or choose the wrong size. Please check your design, the spelling of any name and our size guide before you order. This doesn't affect your legal rights if something arrives faulty or damaged.

Changing your mind

The usual 14-day right to cancel online orders doesn't apply to goods that are made to your specifications or clearly personalised, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. So we can't offer refunds or exchanges for change of mind, or if the size isn't right.

Cancelling an order

Orders go to print soon after payment. If you need to cancel, contact us straight away. If your order hasn't been printed yet, we'll cancel it and refund you in full. Once printing has started, we're unable to cancel.

Faulty, damaged or misprinted items

Under the Consumer Rights Act 2015, everything you buy from us must be of satisfactory quality, fit for purpose and as described. If your item arrives faulty, damaged, misprinted, or isn't what you ordered:

Contact us with your order reference and a photo of the problem.
We'll send a free replacement or give you a full refund. If you tell us within 30 days of delivery, you can choose a full refund.
We won't usually ask you to send the item back. If we do, we'll pay the return postage.

Please note: if the item matches the design you created, including the spelling of any name you entered, it isn't a fault.

Refunds

Refunds go back to the card or payment method you used, within 14 days of us agreeing the refund. Depending on your bank, it can take a few more days to show in your account.

Lost parcels

See Delivery: if your order hasn't arrived within 15 working days, contact us and we'll sort it out.